I’ll frame the following in the context that this is entirely my own fault, but would like to know if there is any possibility to have the Cardano Native Tokens returned to my Shelley-Era wallet from the Cryptocom Byron-Era address.
The tokens were sent to the Cardano address on crypto-com
Transaction can be viewed here Transaction https://cardanoscan.io/transaction/5157f1b74c722a13876579955d86d2fa734f2535246fc60c6ac277c3f6385c3b
Of course, I am waiting on cryptocom support but would like to seek anyone’s advice on this platform.
1 Like
I hope you did not open a “ticket” with that scam site, did not connect your wallet, or gave your seed phrase there. That was quite obviously a scam attempt. Post and user are deleted and blocked.
If you opened a ticket with crypto.com that is totally fine and they are the only ones who can help you there.
The problem is not so much a Byron vs. Shelley problem. Native tokens can be received on and sent from Byron addresses without any problem.
The problem is that centralised exchanges like crypto.com do not have any processes in place to manage native tokens and very often refuse to do anything about it (because it would require someone with at least medium technical knowledge and access to the private keys to craft some transactions to send those tokens back).
They tell users that they are not supposed to send anything except ADA (and supported native tokens if the CEX does have some listed) and if they do, anyway, it’s their problem. There are a lot of lost NFTs and other native tokens in the large addresses of the exchanges.
1 Like
RE: Scam, Thanks, I opened the URL, but my instinct got the better of me and did not connect my wallet, I’ve also deleted my browser extensions. Anything else I need to do?
If you did not give your seed phrase, it is fine.
Even connecting a wallet cannot do much and even less on Cardano.
Most of these scam sites do not even really try to connect a wallet app – let alone a Cardano wallet app (they are very generic, there was nothing Cardano-specific on that site, they use the same one for all chains). They fake a failed connection and then tell the user to give their seed phrase as a fallback option. And too many users fall for that trick.
(The wave of Cardano scam tokens in the last months since December is different. Those are specifically targeted at Cardano and they do not try to get seed phrases, but really let you connect with your wallet. But also with them, just connecting the wallet does not do harm. You have to click a fake “Claim” button afterwards and sign a transaction explicitly sending your funds away. And again, surprisingly many users do that.)
That’s good to know, and thank you for being helpful on my initial question. It gives me some hope, but it could be a very long time before I see them again…if at all.
Yeah, I really don’t want to give too much hope. I have rarely if ever heard from someone getting native tokens accidentally sent to a CEX back.
Don’t let them tell you it’s technically not possible! It is. It is just effort for them.
I would try to be firm but polite. The person running the support channel can most probably not do it themselves at all. Your hope is to get them to escalate it to somewhere where it can be done.
1 Like
I have heard of examples where they could do it, and apply a fee up to $150…I live in hope. My first challenge is getting them to actually respond to my ticket 
1 Like