# Concerned - Can you tell me why my balance hasn't updated by 400k in the link? **URL:** \ **Category:** Community Technical Support\ **Created:** [29 January 2021 12:15 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767 "2021-01-29T12:15:01Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![EmmetMacken](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/emmetmacken/32/26073_2.png) [@EmmetMacken](https://forum.cardano.org/u/EmmetMacken)\ **Post date:** [29 January 2021 12:15 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/1 "2021-01-29T12:15:02Z")
Thank you. > **[Address...](https://cardanoscan.io/address/addr1q8jwskwkjs4rpmfmr3yq540gccmz4wwv2khxqqgsq63lhelyapvad9p2xrknk8zgpf27333k92uuc4dwvqq3qp4rl0nsmg3czj)** > > Address 01e4e859d6942a30ed3b1c480a55e8c6362ab9cc55ae60011006a3fbe7e4e859d6942a30ed3b1c480a55e8c6362ab9cc55ae60011006a3fbe7 page shows the balance, controlled stake key, and recent transactions. ---
**Author:** ![EmmetMacken](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/emmetmacken/32/26073_2.png) [@EmmetMacken](https://forum.cardano.org/u/EmmetMacken)\ **Post date:** [29 January 2021 14:35 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/2 "2021-01-29T14:35:40Z")
the transactions at the bottom of the linked page show it’s going to a different address ---
**Author:** ![Alexd1985](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/alexd1985/32/23759_2.png) [@Alexd1985](https://forum.cardano.org/u/Alexd1985)\ **Post date:** [29 January 2021 14:54 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/3 "2021-01-29T14:54:11Z")
Hello, I saw there were 2 transactions, but the final address has the right balance ![image](https://us1.discourse-cdn.com/flex023/uploads/cardano/original/3X/7/1/71c822718d0cd6a04017d08cf8955e0c5243cf58.png) from where to where did u tried to send ada? Cheers, ---
**Author:** ![EmmetMacken](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/emmetmacken/32/26073_2.png) [@EmmetMacken](https://forum.cardano.org/u/EmmetMacken)\ **Post date:** [29 January 2021 15:31 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/4 "2021-01-29T15:31:01Z")
I used metamask or uniswap - the total should big higher than 4131, those transactions seem to be just hung or something? The transactions are about 200k cardano (ada) each. Thanks for your reply. ---
**Author:** ![Lgbeano](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/lgbeano/32/46186_2.png) [@Lgbeano](https://forum.cardano.org/u/Lgbeano)\ **Post date:** [29 January 2021 15:55 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/5 "2021-01-29T15:55:59Z")
Metamask and uni swap are Ethereum, Cardano has nothing to do with ethereum so you can’t send ₳ to ethereum wallets. If you used an exchange that allowed you to submit that transaction then you Will need to speak to that exchange, as it is impossible to send ₳ to the ethereum network ---
**Author:** ![EmmetMacken](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/emmetmacken/32/26073_2.png) [@EmmetMacken](https://forum.cardano.org/u/EmmetMacken)\ **Post date:** [29 January 2021 16:00 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/6 "2021-01-29T16:00:15Z")
it was mycrypto, you can change between blockchains automatically ---
**Author:** ![Lgbeano](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/lgbeano/32/46186_2.png) [@Lgbeano](https://forum.cardano.org/u/Lgbeano)\ **Post date:** [29 January 2021 16:02 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/7 "2021-01-29T16:02:35Z")
Honestly it’s impossible to send ₳ to another blockchain. It’s like trying to save a word document written on PC 1. To PC 2 when neither are connected in anyway. If a blockchain appears to allow to hold another token from a different blockchain then it is not that token. Metamask wallet supports all tokens run on the ethereum blockchain - cardano is not ---
**Author:** ![EmmetMacken](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/emmetmacken/32/26073_2.png) [@EmmetMacken](https://forum.cardano.org/u/EmmetMacken)\ **Post date:** [29 January 2021 16:05 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/8 "2021-01-29T16:05:31Z")
you can see the transactions, must be using a cross platform protocol ---
**Author:** ![Lgbeano](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/lgbeano/32/46186_2.png) [@Lgbeano](https://forum.cardano.org/u/Lgbeano)\ **Post date:** [29 January 2021 16:09 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/9 "2021-01-29T16:09:59Z")
Honestly there isn’t one. You need to contact the exchange . If there was a transaction there would be a transaction ID showing the amount of ₳ going from one address to another. ---
**Author:** ![Lgbeano](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/lgbeano/32/46186_2.png) [@Lgbeano](https://forum.cardano.org/u/Lgbeano)\ **Post date:** [29 January 2021 16:10 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/10 "2021-01-29T16:10:47Z")
You have just sent us the address for your ₳ wallet that has 4k ada ---
**Author:** ![adatainment](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/adatainment/32/81481_2.png) [@adatainment](https://forum.cardano.org/u/adatainment)\ **Post date:** [29 January 2021 16:19 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/11 "2021-01-29T16:19:19Z")
> [@EmmetMacken](#): > > it was mycrypto, you can change between blockchains automatically On [support.mycrypto.com](http://support.mycrypto.com) they write: “MyCrypto supports ETH , ETC , all testnet networks (Ropsten, Kovan, Rinkeby), any other Ethereum-based network ( UBQ , EXP , POA etc.) and any Ethereum Standard Tokens - aka “ERC-20” tokens.” - it is the best to contact them. ---
**Author:** ![EmmetMacken](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/emmetmacken/32/26073_2.png) [@EmmetMacken](https://forum.cardano.org/u/EmmetMacken)\ **Post date:** [29 January 2021 16:28 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/12 "2021-01-29T16:28:30Z")
the 4000 you see currently in the wallet used the same process ---
**Author:** ![adatainment](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/adatainment/32/81481_2.png) [@adatainment](https://forum.cardano.org/u/adatainment)\ **Post date:** [29 January 2021 16:41 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/13 "2021-01-29T16:41:43Z")
Okay, then they are likely using a service like an instant exchange (similar to Anycoin, Coinswitch, Changelly and Shapeshift). They often advertise with the fact that you can exchange almost every cryptocurrency directly into another one. But what really happens is you send, for example, Bitcoin and specifying a destination address and then they will transfer desired currency to the destination address. This is not a swap that happens in one transaction, it works more like an exchange with automated withdrawal. I’d say if this was such a service, then the probability is high that you will get it in a few hours because something has to be processed. But we can only guess here. ---
**Author:** ![EmmetMacken](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/emmetmacken/32/26073_2.png) [@EmmetMacken](https://forum.cardano.org/u/EmmetMacken)\ **Post date:** [29 January 2021 16:59 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/14 "2021-01-29T16:59:50Z")
ok, i did another tiny transaction “after” those two large ones and it updated the balance… ---
**Author:** ![EmmetMacken](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/emmetmacken/32/26073_2.png) [@EmmetMacken](https://forum.cardano.org/u/EmmetMacken)\ **Post date:** [29 January 2021 17:06 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/15 "2021-01-29T17:06:07Z")
what do you think those transactions are doing? ---
**Author:** ![EmmetMacken](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/emmetmacken/32/26073_2.png) [@EmmetMacken](https://forum.cardano.org/u/EmmetMacken)\ **Post date:** [29 January 2021 23:51 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/16 "2021-01-29T23:51:18Z")
> **[Address...](https://cardanoscan.io/address/DdzFFzCqrht4hEkcizUjdpSZ1hj3m4FBGoU9sHvcJqdWDT9KFguesJkYX8pSWLLVZHmoATneLz8foE83qrediBmRym3WuQB4x2ZL4ZAv)** > > Address DdzFFzCqrht4hEkcizUjdpSZ1hj3m4FBGoU9sHvcJqdWDT9KFguesJkYX8pSWLLVZHmoATneLz8foE83qrediBmRym3WuQB4x2ZL4ZAv page shows the balance, controlled stake key, and recent transactions. so there should be a transaction to the addr wallet - nothing? ---
**Author:** ![EmmetMacken](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/emmetmacken/32/26073_2.png) [@EmmetMacken](https://forum.cardano.org/u/EmmetMacken)\ **Post date:** [30 January 2021 00:55 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/17 "2021-01-30T00:55:53Z")
a few cardano for whoever fixes this ---
**Author:** ![Alexd1985](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/alexd1985/32/23759_2.png) [@Alexd1985](https://forum.cardano.org/u/Alexd1985)\ **Post date:** [30 January 2021 00:58 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/18 "2021-01-30T00:58:39Z")
It can’t be fixed… u should contact support team from [mycrypto.com](http://mycrypto.com) ---
**Author:** ![EmmetMacken](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/emmetmacken/32/26073_2.png) [@EmmetMacken](https://forum.cardano.org/u/EmmetMacken)\ **Post date:** [30 January 2021 01:13 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/19 "2021-01-30T01:13:31Z")
I did, i’m just trying to figure out what happened, maybe the transaction failed on their end? ---
**Author:** ![Alexd1985](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/alexd1985/32/23759_2.png) [@Alexd1985](https://forum.cardano.org/u/Alexd1985)\ **Post date:** [30 January 2021 01:15 UTC](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767/20 "2021-01-30T01:15:23Z")
Yes, could be the reason… or maybe the transaction is delayed; that’s why u need to contact them [Next page](https://forum.cardano.org/t/concerned-can-you-tell-me-why-my-balance-hasnt-updated-by-400k-in-the-link/45767.md?page=2)