# Missin ADA after restoring the wallet **URL:** \ **Category:** Community Technical Support\ **Tags:** daedalus\ **Created:** [25 March 2018 02:36 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954 "2018-03-25T02:36:26Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![RobertoAlberto](https://avatars.discourse-cdn.com/v4/letter/r/edb3f5/32.png) [@RobertoAlberto](https://forum.cardano.org/u/RobertoAlberto)\ **Post date:** [25 March 2018 02:36 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/1 "2018-03-25T02:36:26Z")
Hi. I recently bought ADA at the bittrex exchange and decided that I would send my ADA to a Daedalus wallet I open a few months ago , I made a small transfer to my wallet to make sure that it would get to its destination. so far so good , so I ended sending the rest of my ADA and as soon as made the transfer I realize I should have check getting my ADA out of the wallet and of course I was not able to get it out of my wallet , for some reason it would not except the password . I decided I would nuke the wallet erase all and recover with my 12 word phrase , the recovery of the wallet was successful but with one interesting fact , there was no ADA in it . If anyone has the answer to this question please let me know. ---
**Author:** ![jb455](https://avatars.discourse-cdn.com/v4/letter/j/4af34b/32.png) [@jb455](https://forum.cardano.org/u/jb455)\ **Post date:** [25 March 2018 04:11 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/2 "2018-03-25T04:11:42Z")
What is your public address? You can check it here, if there is balance on that address, [https://adatracker.com/](https://adatracker.com/) ---
**Author:** ![RobertoAlberto](https://avatars.discourse-cdn.com/v4/letter/r/edb3f5/32.png) [@RobertoAlberto](https://forum.cardano.org/u/RobertoAlberto)\ **Post date:** [25 March 2018 14:05 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/3 "2018-03-25T14:05:05Z")
I have checked and yes there is a balance. I’m able to see all my transactions. ![Screenshot%20(14)](https://us1.discourse-cdn.com/flex023/uploads/cardano/original/2X/6/6293ea6e4657d49903ff9998a0ef6205a0db1da9.png) ---
**Author:** ![FairCopy](https://avatars.discourse-cdn.com/v4/letter/f/a587f6/32.png) [@FairCopy](https://forum.cardano.org/u/FairCopy)\ **Post date:** [25 March 2018 17:29 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/4 "2018-03-25T17:29:33Z")
One person reported that their balance was correct after resetting Daedalus completely and restoring again, others reported that it didn’t help: > [@Restored my Daedalus wallet - synced 100% = balance zero](https://forum.cardano.org/t/restored-my-daedalus-wallet-synced-100-balance-zero/2882/6): > > At first I had issues with connecting to the network - running a bat file helped me. After that, literally the same thing happened to me like to OP, it can’t be a coincidence. Used my recovery phrase to restore my wallet, after that it showed me balance of 0 ADA. Also used cardanoexplorer and it shows proper balance. EDIT: Fixed the problem. Had to delete whole %APPDATA%\Daedalus catalog and reinstall the program. This thing happens when for some reason you close the app during wallet restorat… Follow these steps to try it yourself: > [@Install newer version of Daedalus Wallet](https://forum.cardano.org/t/install-newer-version-of-daedalus-wallet/9236/24): > > If you know the 12 word recovery phrase, try uninstall Daedalus and Delete Daedalus folder from %appdata% folder. Restart the PC Install Daedalus Recover the wallet using 12 word recovery phrase. Before uninstalling you should also backup these two folders “Secret-1.0” and “Wallet-1.0” from %appdata%/Daedalus folder in case if the 12 word recovery phrase is incorrect. ---
**Author:** ![RobertoAlberto](https://avatars.discourse-cdn.com/v4/letter/r/edb3f5/32.png) [@RobertoAlberto](https://forum.cardano.org/u/RobertoAlberto)\ **Post date:** [27 March 2018 23:28 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/5 "2018-03-27T23:28:41Z")
well, I have erase the wallet once again including the %appdata% and all , also successfully reinstall and recover the wallet, but this time the balance is 0.000062 . I guess I’m making progress from nothing to something lol , not sure what is next to try so if anyone has any ideas let me know . Thank you. ---
**Author:** ![Jam35x](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/jam35x/32/22496_2.png) [@Jam35x](https://forum.cardano.org/u/Jam35x)\ **Post date:** [28 March 2018 04:18 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/6 "2018-03-28T04:18:33Z")
io\_jeremy said in other thread that restoring the wallet in another machine solved the zero balance issue for some. If you are not already contacted support, I suggest you to contact support here [https://daedaluswallet.io/faq/#support](https://daedaluswallet.io/faq/#support). Also, submit log files and screenshot with the wallet address that has funds but a wallet balance of zero. Some of the statements made by io\_jeremy: > [@Restored my Daedalus wallet - synced 100% = balance zero](https://forum.cardano.org/t/restored-my-daedalus-wallet-synced-100-balance-zero/2882/41): > > The tickets we have gotten from bug reporting have not shown any technical problem on this issue. The few tickets that we have, show the user does not own the address they claim to control. In one case, the user gave us an address that is empty but insists it is not. Anyone thinking they sent Ada to their wallet should go back through their activities to see if they made a mistake somewhere. It is possible that ‘copy’ or ctr-c did not work and you sent funds to an address previously stored in yo… > [@Restored my Daedalus wallet - synced 100% = balance zero](https://forum.cardano.org/t/restored-my-daedalus-wallet-synced-100-balance-zero/2882/52): > > Update: We received screenshots of a zero balance wallet but with a wallet address that did have a balance. Restoring the wallet on another machine worked and all Ada was accounted for. I have requested this person now try to delete and restore on the original machine to see if this is a viable solution or if something else needs to be done. ---
**Author:** ![io\_jeremy](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/io_jeremy/32/43_2.png) [@io\_jeremy](https://forum.cardano.org/u/io_jeremy)\ **Post date:** [28 March 2018 05:50 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/7 "2018-03-28T05:50:02Z")
The person mentioned above was able to delete and restore wallet on original machine as well, fixing all issues. ---
**Author:** ![io\_jeremy](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/io_jeremy/32/43_2.png) [@io\_jeremy](https://forum.cardano.org/u/io_jeremy)\ **Post date:** [28 March 2018 05:56 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/8 "2018-03-28T05:56:57Z")
Warning: Before ‘nuking’ or deleting and restoring, make sure to take a screenshot so we can verify that you do indeed have a wallet with a balance but showing zero. (Screen shot needs to have addresses from the receive tab with the wallet balance.) In addition, you should send logs to us before deleting. Otherwise, we could never know if you mistakenly sent Ada to an address outside your wallet. So far, we only have a few reports of the issue. Only one verified. It appears restoring works, so the assumption by the developers right now is that if you have a zero balance after a restore, you had a zero balance before as well. Proving that some restores are not finding the balance would escalate this issue. Thanks ---
**Author:** ![Jam35x](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/jam35x/32/22496_2.png) [@Jam35x](https://forum.cardano.org/u/Jam35x)\ **Post date:** [28 March 2018 06:12 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/9 "2018-03-28T06:12:04Z")
@io_jeremy Can you please include the statement about screenshot and sending logs before deleting or restoring in Daedalus FAQ. ---
**Author:** ![kan13](https://avatars.discourse-cdn.com/v4/letter/k/d9b06d/32.png) [@kan13](https://forum.cardano.org/u/kan13)\ **Post date:** [29 March 2018 03:51 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/10 "2018-03-29T03:51:12Z")
Hi Jeremy, I have the same issue and internet searching shows the same issue for many users. I did restore my wallet after installing new wallet but balance showing 0. Many different attempts which took many days, did not fixed a problem. I did sent email to Deadelus support and they said we are working on it but 1 month passed and still no news. Can You please escalate this issue - problem exist and me and rest of the Cardano investors getting nerves and feeling that Cardano team approaching to problem very unprofessionally. ---
**Author:** ![io\_jeremy](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/io_jeremy/32/43_2.png) [@io\_jeremy](https://forum.cardano.org/u/io_jeremy)\ **Post date:** [30 March 2018 05:23 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/11 "2018-03-30T05:23:15Z")
The developers will look into making a script to check these wallets next week. ---
**Author:** ![takbeatles](https://avatars.discourse-cdn.com/v4/letter/t/ecccb3/32.png) [@takbeatles](https://forum.cardano.org/u/takbeatles)\ **Post date:** [2 April 2018 05:54 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/12 "2018-04-02T05:54:48Z")
Hi Jeremy, I’ve got the same issue. Somehow, Daedalus wallet instability has appeared. Mine is here: [Why have all my ADAs gone from Daedalus wallet?](https://forum.cardano.org/t/why-have-all-my-adas-gone-from-daedalus-wallet/10094). ---
**Author:** ![Adafans\_io](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/adafans_io/32/2381_2.png) [@Adafans\_io](https://forum.cardano.org/u/Adafans_io)\ **Post date:** [2 April 2018 06:29 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/13 "2018-04-02T06:29:12Z")
> [@takbeatles](#): > > Daedalus wallet instability has appeared. This is not true maaan!!! We talked in that chat!! Someone had access to your keys! You blame daedalus cos you can send ada with it? It’s a shame you lost your ada, but this will not bring it back - its 100% your fault - someone had access to either the keys or the PC you have the wallet installed. Good luck and be careful next time ---
**Author:** ![oldnobody](https://avatars.discourse-cdn.com/v4/letter/o/c68b51/32.png) [@oldnobody](https://forum.cardano.org/u/oldnobody)\ **Post date:** [7 April 2018 04:00 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/14 "2018-04-07T04:00:52Z")
Hello Jeremy, I have this issue, two transaction to a generated address are not arriving in the wallet, and the address shows as unused. I have contacted support about this Issue on January 18th and have since then not received a solution and now no reply for 2 and 1/2 month! I have send logs, screenshots, transaction IDs, links to the transaction on cardanoexplorer. Support request 7052. ---
**Author:** ![Adafans\_io](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/adafans_io/32/2381_2.png) [@Adafans\_io](https://forum.cardano.org/u/Adafans_io)\ **Post date:** [7 April 2018 05:15 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/15 "2018-04-07T05:15:07Z")
> [@oldnobody](#): > > , and the address shows as unused. Could you post the tx id here? ---
**Author:** ![oldnobody](https://avatars.discourse-cdn.com/v4/letter/o/c68b51/32.png) [@oldnobody](https://forum.cardano.org/u/oldnobody)\ **Post date:** [7 April 2018 06:32 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/16 "2018-04-07T06:32:41Z")
yes, would that help? ---
**Author:** ![Adafans\_io](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/adafans_io/32/2381_2.png) [@Adafans\_io](https://forum.cardano.org/u/Adafans_io)\ **Post date:** [7 April 2018 06:33 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/17 "2018-04-07T06:33:18Z")
> [@oldnobody](#): > > yes, would that help? we could see what happened and maybe figure it out… ---
**Author:** ![oldnobody](https://avatars.discourse-cdn.com/v4/letter/o/c68b51/32.png) [@oldnobody](https://forum.cardano.org/u/oldnobody)\ **Post date:** [7 April 2018 06:35 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/18 "2018-04-07T06:35:58Z")
all right, the transaction from January 18th: [https://cardanoexplorer.com/tx/4850febd1b72e6b64056fbedea6154802f325872cb1ba19d9585759349e42595](https://cardanoexplorer.com/tx/4850febd1b72e6b64056fbedea6154802f325872cb1ba19d9585759349e42595) and April 2nd: [https://cardanoexplorer.com/tx/ee1521104841d7fbfd6059a46aa9f9f9f23018df0069edc2f118bb814e7c1882](https://cardanoexplorer.com/tx/ee1521104841d7fbfd6059a46aa9f9f9f23018df0069edc2f118bb814e7c1882) ---
**Author:** ![oldnobody](https://avatars.discourse-cdn.com/v4/letter/o/c68b51/32.png) [@oldnobody](https://forum.cardano.org/u/oldnobody)\ **Post date:** [7 April 2018 06:48 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/19 "2018-04-07T06:48:04Z")
I you look under Summary, the amount from my address is not included in the “Total Output” sum! edit: it is included in the second transaction, not in the first one. either way, both of these transactions are not showing up in Daedalus wallet. ---
**Author:** ![Adafans\_io](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/adafans_io/32/2381_2.png) [@Adafans\_io](https://forum.cardano.org/u/Adafans_io)\ **Post date:** [7 April 2018 07:35 UTC](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954/20 "2018-04-07T07:35:41Z")
> [@oldnobody](#): > > Daedalus wallet. Did you update to the latest version of the wallet? I would try to delete the DB 1.0 and sync from 0 and see what happens… Tx look “ok” if you could check that it’s the same address as the one from your wallet - it should be OK imho [Next page](https://forum.cardano.org/t/missin-ada-after-restoring-the-wallet/9954.md?page=2)