Recovered Trezor T Wallet Shows 0 ADA Balance

English Community Technical Support
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Newbie Alert.

I’m trying to use a 12-word recovery / seed phrase to get access to a hardware wallet I set up 4 years ago. As far as I can see, however, each tool I’ve looked at shows a zero balance. This includes Daedalus (which has the Byron tag), Yoroi, and Trezor Suite.

History as follows…
4 years ago, I sent ADA to a hardware wallet (I think I set up in Daedalus, not sure, may have been Trezor Suite.) I have references to sending the ADA to that wallet on the exchange side, and I’m pretty certain I’m looking at the wallet on CardanoScan. It has a non-zero balance, as I expect. Also, I staked everything in that wallet through Daedalus… or so my memory goes… and there’s staked rewards, etc. indicated.

In the last 4 years, I only recall one time I attempted to get back to this wallet (perhaps 1-2 years ago) and at the time I was only working with Daedalus. The IOHK support was… not supportive, at all. It basically came down to chopped up sentences - when I tried to ask for clarification, the responses were “OK, then try this” - communication was effectively not happening. From memory, Daedalus wasn’t recognizing the Trezor Model T correctly on my laptop. The steps I tried included re-installing Daedalus and trying to use the Trezor Bridge software but ultimately I gave up. I could dig up the support emails if that’s helpful in debugging. My dog walked on and broke that laptop, so I had a computer repairman transfer the files over to the laptop I use now.

This time around, I seemed to have forgotten my PIN, so I used the 12-word recovery / seed to restore on a backup Trezor T (I had purchased it previously, but never used - literally I just opened the box.) Trezor Suite installed the latest firmware, then I recovered the wallet. Then I tried recovering on Yoroi. All of them looked like the same 0 ADA balance as Daedalus showed.

I recorded the public key of the Trezor hardware wallet, not sure if that is useful. I compared it to the Trezor Suite public key and it did not match.

Alright, so I’ll answer the obvious question some of you are probably asking. “Is it possible you’re just not using the right recovery seed, bro?”

I’m like 99% certain I am using the right recovery / seed. In fact, I don’t think I set up more than one hardware wallet at all. So… I’m human and fallible, but hoping someone can throw me a lifeline. Like… “oh yeah, if you were using Daedalus from around September 2021, there was this one specific version where you had to jump through this extra hoop…” or whatever.

1 Like
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Could you please post the receiving address?

3

Can you help me understand the reasoning before I do?

I’ve always understood (perhaps incorrectly) that you should be careful to give out wallet addresses.

My understanding is that publicly showing everyone your wallet address, and knowing my user ID / email on this forum, someone could pretty easily begin to back track finances to the exchange, etc.

If you can tell me what to look for on the transaction, that would also help me learn a little bit.

4

By providing your receiving address, we can check it and obtain some information from it (for example, whether it’s a Byron or Shelley wallet, whether you’ve transferred your funds elsewhere, etc.).

With the receiving address, no one can actually access your funds. However, yes — in theory, someone could connect your wallet to your username or any other data you’ve made public.

5

Could I DM you the info in some way (rather than posting on the forum)?

6

Yeah sure.

7

So I could not find a way to message you here on cardano.org. I created a profile on X so that I could DM you. However, X wants me to pay with my credit card in order to DM you.

I followed you on X with the same username. Are you able to DM me and then I can respond with the wallet address?

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You should be able to send me a DM now here in the forum. By the way you probably followed someone else on X.