# Still needing help restoring Deadus wallet!

**URL:** <https://forum.cardano.org/t/still-needing-help-restoring-deadus-wallet/47654>\
**Category:** Community Technical Support\
**Created:** [12 February 2021 21:20 UTC](https://forum.cardano.org/t/still-needing-help-restoring-deadus-wallet/47654 "2021-02-12T21:20:13Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Lakshmi](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/lakshmi/32/24998_2.png) [@Lakshmi](https://forum.cardano.org/u/Lakshmi)\
**Post date:** [12 February 2021 21:20 UTC](https://forum.cardano.org/t/still-needing-help-restoring-deadus-wallet/47654/1 "2021-02-12T21:20:13Z")

</div>

hi everyone, my old laptop crashed with my Daedus wallet, but I have my 12 word key code. I downloaded Deadus onto new laptop and keep attempting to restore but every single time after I enter a username and password it just says Error. I wrote to the help desk and they sent me back this message and I don’t know what it means or where to find this:

In order to better assist please attach " **cardano-wallet.log" files you find, they are located: (Daedalus Mainnet/Logs/pub).**

I just want to be reunited with my ADA and appreciate any guidance and support. thanks so much!

---

<div class="post-metadata">

**Author:** ![Johann\_ADAholycs](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/johann_adaholycs/32/25579_2.png) [@Johann\_ADAholycs](https://forum.cardano.org/u/Johann_ADAholycs)\
**Post date:** [12 February 2021 21:28 UTC](https://forum.cardano.org/t/still-needing-help-restoring-deadus-wallet/47654/2 "2021-02-12T21:28:18Z")

</div>

Open your Daedalus and click on  
**HELP** at the top  
then  
click on **Daedalus Diagnostics**  
then  
click on **Open** next to  
**Daedlaus state directory**  
then  
you will find your **Logs** directory.  
Then go to the directory **pub** , where you will find your **cardano-wallet.log**

I hope I could you help you!

Best,  
Johann

---

<div class="post-metadata">

**Author:** ![Alexd1985](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.cardano.org/alexd1985/32/23759_2.png) [@Alexd1985](https://forum.cardano.org/u/Alexd1985)\
**Post date:** [12 February 2021 21:56 UTC](https://forum.cardano.org/t/still-needing-help-restoring-deadus-wallet/47654/3 "2021-02-12T21:56:21Z")

</div>

Or u can migrate to yoroi

[![](https://us1.discourse-cdn.com/flex023/uploads/cardano/original/3X/6/d/6d3eac750eccd9dd297af7cfe72bdcade86f21a6.jpeg "How to migrate Daedalus to Yoroi Wallet") ](https://www.youtube.com/watch?v=m4tiF1R0_40)