Tech support asked for the PDF generated with my QR-code.
They assured me they can not do anything with it because I still have the pin.
I feel that with only 10,000 combinations it would be very easy to brute force. So I declined.
Vitor Henrique (IOHK)
Feb 1, 2024, 18:47 GMT-3
Thank you for contacting the IOHK Technical Service Desk.
We look forward to helping you with your request.
Can you please:
Uninstall the app
Install it again from the App store you use
Try to connect it again
If it still does not work, please, share with us the PDF generated with your QR-code. Do not worry, the QR-code is the public key, it is impossible to access it without the PIN.
I uninstalled and reinstalled and then tried to vote again.
The result was the same.
I will not be sharing my qr-code with you requested because the pin is easy enough to brute force.
I will not be voting because I no longer trust the process or tech support.
Much thanks for your assistance.
Best regards, John
I am showing the same version and build as you but no wallet ID is listed above.
That makes sense because when I scan the qr-code and put in my pin I get the message shown in the first post saying that the qr-code is not linked to any known wallet.
I got the qr-code from my Eternl wallet on Jan 12.
I can see the transaction in the Eternl wallet and it says Jan 12.
The time stamp on the qr-code file is also Jan 12
You can also check the QR code output using the linux tool zbarimg which is in the Debian/Ubuntu package zbar-tools. This might help identify if your QR code image is somehow malformed.
When I registered my wallet for Catalyst voting, I also used Eternl, and I saved the QR code to a png file as well as the hexadecimal string to a text file. I just checked the output of zbarimg on my QR code png file and compared that with my text file hex data, and they were identical as expected.