Building an authentic Cardano stake pool brand means pool operators have to open lines of communication. Pool operators also have to be candid with their delegates since blockchain data is public. That’s how you build brand loyalty. How do you communicate with your stake pool operators?
mostly via twitter or here in the forum 
I mostly use twitter but major updates on my webpage (https://adanorthpool.com)
You are right that it is important to provide communication and performance tran
sparency.
I provide statistics, performance data, and recent news on squidpool.com.
I tweet daily reward updates from @squid_pool.
I send a weekly email with news and updates to people who subscribe through the
website.
Shawn Squid Pool
Nice. I took a look. Clean, simple and direct.
Thanks! As always, it’s a work in progress.
Interesting topic!
I read via a post-support communication between SPO and their delegators.
They support proposal creation and on-chain voting to ensure transparency in voting Delegators in your community have a voice in their votes, our system calculates each person’s voting power based on the number of staking amounts they delegated. This will help delegators contribute more value to your community and SPO can change some pool rules based on voting
How to connect with your delegators effortlessly
We communicate through our 47k mem facebook group, our public telegram group. We also build a telegram bot system which delegator can check everything about pool, cardano on-chain data community activities…etc