I was having a hard time connecting to network. So I read the FAQ, and I had to delete Cardano and reinstall. It went through and synchronized. When I put in my recovery phrase it says “wallet you are trying to restore already exists.” Please let me know what to do about this. I have done this …

Hi there, you need to reinstall a “brand new” wallet, so after you uninstalling the wallet, please: Mac OSX: delete the “daedalus” folder ( /Users//Library/Application Support/Daedalus/ ) Windows 10: delete the “daedalus” folder ( %appdata% folder ) The easiest way is to use a brand new laptop fo…

I have already completely deleted and reinstalled 4 times. Do I have to open a new wallet first? I do not have a new laptop to put it on. I have a Mac and am running high sierra. It only takes about 6 hours to delete and reinstall, but it is getting old. It keeps telling me the same thing. Wal…

when uninstalling, did you also delete the Daedalus folder in %appdata% ?

I use MacKeeper, and uninstall with it. I can’t find any info about it when I search after deleting it.

Now it is just back to connecting to network. It will not load at all again. This is where I usually need to delete it all again, and start over.

Are you sending logs to iohk? Charles said they had a problem addressing the issue correctly because not enough people send logs. Perhaps you ought to open up a support ticket trough the daedalus site. You could also check out the rocket chat, maybe someone from there could help.

I have done that. I appreciate the response though. I am assuming they will fix these issues. I am doing this as a long hold, but I still don’t like not having access to my money. I did click on sending logs when I first opened my wallet. I know my private key is good, and my money is there. I…

the wallet has for sure some problems, especially on recovering a wallet through the passphrase. I uninstall, delete the roaming folder on windows. Then sync the whole blockchain and put my seed nothing… It is still connecting to the network. On my other PC, I was starting daedalus and deleting at…

can someone please confirm all the steps clearly to restore my daedalus wallet on windows I’ve had ada sitting in a wallet for months never sent any, decided to send some into an exchange then my password is not reconsed to send !! I saved it copy and paste, I do have a passphrase 12 words and thi…

Wallet Problems

English Community Technical Support

AlienSheep 11 January 2018 03:16 6

maybe this helps?

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Wallet Problems

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