Do I need to undelegate my ITN ADA to redeem the rewards on Shelly wallet?

I am attaching here two screenshots.

  • First: I am sure about the 15 words passphrase of my ITN wallet.
  • Second: the ITN wallet shows rewards.
    But the Shelly wallet tells me that neither the 15 words passphrase are wrong, nor my reward is zero.
    Why ??
    Do I need to undelegate the ITN ADA then do the redemption ?!
    Thank you very much.

There are a few people having problems to redeem the rewards from the ITN. You may want to try


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It means your wallet is not synced. See this post