Hey! I am hoping the community can help me unpack this. I encountered some type of bug, but I cannot tell if I should pursue coinbase, trustwallet, or the staking pool (I think highly unlikely the pools, but check this out):
So, I sent ~$100 of ADA from my coinbase CEX account to my TrustWallet ADA address. Coinbase shows tx as completed, providing the hash… yet the tokens never were recorded in my TrustWallet address ledger.
In research, I found a bizarre twist, when I look at the tx hash on block explorer I can clearly see that the tokens were deposited to a different address, one I believe is a staking address because it starts with stake[…].
I can’t fathom how this is possible, it seems to be violating a fundamental standard of cryptocurrency. I have spoken to coinbase on both chat and by phone, and both times they weren’t able to answer why the hash with the tx shows completed to a different address than the one I entered. Trustwallet hasn’t responded to my outreach.
I plan to research into this more (i.e. when I stake tokens on TrustWallet, what happens, do they create their own address for me for staking? I’ve certainly never seen the address, if so). But, community, has this ever happened to you? Any ideas? Much love to the ADA fam!
We often get reported problems with Trust Wallet not being in sync with the blockchain and stuff like that.
If you want, you can import/restore your wallet with its 12 word seed phrase into a native Cardano wallet like Eternl, Lace, or Typhon. It will be exactly the same wallet. It’s not a transfer of assets at all, just a different software controlling the same wallet.
To be sure to get the correct wallet, navigate from a rather official source like https://cardano.org/what-is-ada/#wallets to the official homepage of the wallet app.
I assume you used cardanoscan.io? That’s just a presentation thing of them: Most Cardano addresses belong to a stake and they decided to group the addresses of the same stake together and show that on the main page of a transaction. If you got to the “UTxOs” tab, you should see the address that you expect.
Thank you for taking the time to provide a thoughtful answer, it shows your generosity and desire to help others. The tokens ended up in my staking address through trustwallet for some odd reason. Everything I read said staking addresses can’t receive tokens, and I never thought to check, but when I withdrew from staking back to my wallet it included the additional tokens. Quite bizarre but a good lesson for me, I also will be migrating away from TW
But some interfaces – as said, e.g., cardanoscan.io – might present the total balance of all base addresses associated with that stake as “belonging” to that stake address. That is somehow correct because they all together make up what is staked when delegating that address, but it does not mean that something was sent directly to that address.
