I had the same issue with CNFT sending from Binance. The only enitty that can help you here is Binance. CNFT has a horrible customer service and won’t send you the TxID. Keep persistently asking the Binance team because they can manually help find the transaction. CNFT won’t help at all.
Hey Christian, was your exchange Coinbase? I’ve reached out to them and explained they aren’t able to help and keep sending me links transactions. If you can please DM me with the details.
How were they able to manually locate your transaction from CNFT?