Wallet recovery issue

English Community Technical Support
1

I went to recover my wallet with my 12 word phrase then it had the circle constantly spinning and would not continue, after few hours i loose my patience and closed wallet screen and restart now It says " Connecting to Network" . How to recover my wallet i have holding ADA on this wallet. Please help me.

2

Firstly, your coins are safe, they’re not actually held in the wallet but on the blockchain.

Now, go to this page and scroll down to this question: ‘I am stuck at the loading screen, it says “Connecting to network”. What should I do?’ Follow the instructions in the answer.

3 Likes
3

Hi RobJF,
Thanks for your response. I uninstalled wallet and delete everything related folders and installed again it’s working but once i try to restore my old wallet it stuck. I have checked FAQ “When I restore my wallet, the application freezes.” they given answer it’s not a bug it will take time i want to know how much? I was waited whole day then closed application and again open it i got same error "Connecting to Network " then reset time settings as per instructions but still same problem.
I checked error logs i got message which i have posted below. I am helpless to restore my old wallet.

[2018-02-03 07:54:35:0470] [error] CardanoClientApi::syncProgress error: {
“stack”: “Error: connect ECONNREFUSED 127.0.0.1:8090\n at Object.exports._errnoException (util.js:1026:11)\n at exports._exceptionWithHostPort (util.js:1049:20)\n at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1081:14)”,
“message”: “connect ECONNREFUSED 127.0.0.1:8090”,
“code”: “ECONNREFUSED”,
“errno”: “ECONNREFUSED”,
“syscall”: “connect”,
“address”: “127.0.0.1”,
“port”: 8090
}
[2018-02-03 07:54:35:0474] [debug] Connection Lost. Reconnecting …
[2018-02-03 07:54:36:0030] [error] CardanoClientApi::syncProgress error: {
“stack”: “Error: connect ECONNREFUSED 127.0.0.1:8090\n at Object.exports._errnoException (util.js:1026:11)\n at exports._exceptionWithHostPort (util.js:1049:20)\n at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1081:14)”,
“message”: “connect ECONNREFUSED 127.0.0.1:8090”,
“code”: “ECONNREFUSED”,
“errno”: “ECONNREFUSED”,
“syscall”: “connect”,
“address”: “127.0.0.1”,
“port”: 8090
}
[2018-02-03 07:54:36:0034] [debug] Connection Lost. Reconnecting …
[2018-02-03 07:54:36:0455] [debug] CardanoClientApi::syncProgress called
[2018-02-03 07:54:37:0020] [debug] CardanoClientApi::syncProgress called

4

Sorry, I can’t help with this. You should try everything in that answer if you haven’t already, otherwise scroll down to the bottom of that page to contact official support, the people here on the forum are just ordinary users like yourself.