Couldnt Pack log file, pub/node.pub doesnt exist/ connecting to network. 2 weeks and no response from support

English Community Technical Support
6

I managed to reproduce your error on Windows 10 (Version 1709, OS Build 16299.15 and 16299.309):

  • Error pop-up with the message Couldn’t pack log files, reason: can’t pack log file pub\node.pub because it doesn’t exist or it’s not a file
  • After clicking OK on the error pop-up, the Daedalus GUI appears and is stuck on Connecting to network…

by doing this:

  1. Install Daedalus using daedalus-win64-1.1.4883.0-installer.exe.
  2. Start Daedalus via the desktop shortcut. At this point it works as intended, no error message, starts synchronizing.
  3. Exit Daedalus.
  4. Delete the %appdata%\Daedalus directory.
  5. Start Daedalus again via the desktop shortcut.

I’m not certain that this caused the issue on your end, but it would be worth a shot to reset Daedalus completely, if you didn’t try it already:

  1. Make sure you have your 12 recovery words.
  2. Exit and uninstall Daedalus. You can reboot also, to make sure that Daedalus isn’t running in the background anymore, which was an issue with older versions.
  3. Remove or rename %appdata%\Daedalus on Windows, or ~/Library/Application Support/Daedalus/ on macOS. This directory is about 5GB in size and might take a while to remove, because it contains about a million small files. Renaming is instant and that way you have a backup copy.
  4. Install the most recent version of Daedalus: https://daedaluswallet.io/#download
  5. Start Daedalus, wait to sync, then restore your wallet. Don’t interrupt the syncing or restoration processes, they both take hours.

I understand that you tried reinstalling Deadalus, but it’s important to reinstall after deleting %appdata%\Daedalus.

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