Ethos wallet unable to send ADA

Hi,
Any news someone?. Because this is insane, we can’t do anything our money just stucked in our Ethos wallet. @Cardano when will the problem with ethos wallet been solved? It’s already two months now and still I can’t send my cardano coins to Yoroi wallet or Binance. I know more direct friends who has the same problems back in the netherlands.

Any answer welcome, because this makes me worried a bit.

In the end, only the developers of that wallet can answer this. Like mentioned in the post right before your post: your best chance is to open a ticket, or maybe even nag them on social channels.

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thank you for your reply. I will send a new ticket again.

I’ve opened a ticket in Ethos Support and this is the answer:
“With the Shelley upgrade we have encountered an issue with sending ADA funds out of the Ethos wallet. We are actively working to resolve the issue and I can reach out again once it is resolved. Thanks for your patience while we do that.”
So, there is no alternative for now… Just wait…

Hey Ronald… did you ever get this resolved. I’ve been out of the loop and just tried moving my ADA (without success). Just checking if you were able to successfully figure this out? Thanks in advance : )

Hey Thurmbo,

Yes i did recover my ADA finally after 3 months.

Find Below instructions.

The Ethos Universal Wallet will no longer support Cardano (ADA) transfers. Cardano funds currently stored in Ethos can remain there indefinitely, however, the app’s “send” functionality will not be restored. Instead, a utility tool has been provided to assist in moving the funds from your existing wallet to a new address.

To recover Cardano funds being held in an Ethos Universal Wallet address, the utility tool will construct a transaction for the full balance in your wallet using the private key derived from your 24 word SmartKey.

Step 1. Generate your private key. This can be generated from the BIP39 tool, and must be provided to send the transaction to the new address.

Step 2. Download the Ethos Wallet Recovery Tool and follow the attached instructions to setup on either Mac or Windows OS.

Step 3. Provide your private key and a new destination address for the funds in your current wallet to be forwarded to. The destination address must be a Shelley-era (enterprise, payments) or Byron-era address type.

Step 4. Once both the private key and destination address are verified, a transaction will be generated and submitted to the blockchain to transfer all funds to the destination address.

Your Ethos Universal Wallet private key for Cardano will never be transmitted during this operation. Additionally, private keys for other assets held in your Ethos Universal Wallet are not compromised and are completely separate from this process.

It is recommended, however, that you abandon your Cardano private key and address after the transfer is complete. We look forward to helping you transfer your ADA.

17445:795140

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Ronald, you’re awesome for such a quick reply. Being a (very) non-technical person and anxious (with head-spinning) after reading these instructions… do you remember if it was a fairly easy process or one that could be botched fairly easily if done incorrectly?

Oh, and can you recommend a wallet that is setup for this type of transfer? The exchanges I use don’t accept ADA.

Thanks in advance,
Greg

@Ronald_Van_Pelt, how long did you have to before the transfer was complete

After Sending it was in seconds in my Yoroi wallet.
Something went wrong at your side?

Nothing happened on my end. I must have made a mistake somewhere.

I’ll try again

It all worked out. Thanks for the help.

A post was split to a new topic: FLX One hardware and Cardano Ada Support

Hi there ! I have this same issue here ,
Ive managed to come to the step where i paste my yoroi Wallet adr , when i click enter , the recovery program shuts down on me ,

Do you remmember if this is correct ? According to instructions i should click yes to cost for transfer , and yes for the total amount ! Then the blockchain progress tracker should be avalible for me to copy and track !?

Any tips for me !? The value of my Ada is all of a sudden become a significant amount :sweat_smile::innocent:

I am having the same issue? I’m not sure if its because we need to use the wallet address generated from the tool?

@patsondev I am having a similar issue. All the steps work up to the confirmation to send the full amount to the Yoroi address. However, it processes and then tool closes. Any suggestions as to what you did differently.

Thanks

I’ve now tried on all the OS’. I have not gotten any further support from Ethos. I am treating the ADA now as lost.

I was willing to pay for help, but the lack of response leads me to believe there is no solution

I am at the last part. I can run the software but I get a “An unknown server error occurred. Please try again later.” after confirming the amount and transfer fees.

Sounds like a scam by Ethos Wallet and Voyager.

Ok We did everything that you posted above and we have still not received our ADA in the New Wallet on Yoroi are we doing something wrong?

Did this worked? I have my ADA funds stuck at ETHOS and I really need them to pay my rent.

Hi! How did you achieve it? Please, I need my funds urgently to pay rent.

I have done everything but in the last step I get a “Server error”.