Hello! Faced with such a problem. Yesterday (08/23/2024) in the morning, I transferred my ADA coins to the exodus crypto wallet. After a successful deposit, I transferred to my other trust wallet crypto wallet, but I received a notification that my transaction was blocked. As they write in the message, this is due to the suspicion that I am transferring not to my trust wallet address, but to the address of scammers, and so it was indicated that my has a high level of AML. And my assets were sent to a reserve account and to unlock my assets, you need to replenish your wallet again for the same amount, with the same coin and from the same exchange. But thatâs not all, I went to look at the transaction history there are two successfully completed transactions to wallet addresses unknown to me (as indicated in the backup account message). With the help of the cardanoscan website, I tracked down where my coins went, I know all the wallet addresses, all the transaction IDs, I have it all. But I do not know what to do in this situation, since this is my first time. Oh yes, I wrote to the exodus wallet support service several times, from different emails, but no one answered me except bots. Tell me what to do in this situation, what is the best thing to do. If anyone needs, I can provide all the evidence, wallet addresses, exact transaction times, screenshots, and so on. Thank you.
That sounds very strange. Last time I checked, Exodus was (and according to the website https://www.exodus.com/support/en/articles/8598826-what-makes-exodus-a-self-custody-wallet still is) a self-custody wallet. While they theoretically could implement some security measures to prevent you sending to a scam, they should never send to a âreserve accountâ instead, especially not with instructions to send more coins for no good reason at all.
Are you sure that you were using a legitimate version of Exodus and not some scam/fake/fraud?
Yes, I downloaded the exodus app from the app store, created a new wallet, wrote down the seb sid phrase, I did not disclose the sid phrase to anyone, transferred my assets and then this happened, they did not respond from support for the second day
Which app store?
Đpp store for iPhone
Okay, so it is this app: https://apps.apple.com/us/app/exodus-crypto-bitcoin-wallet/id1414384820
And exactly this app told you âIâm not going to send to the address you told me, but Iâm instead sending to this other address you have no control over.â?!?
That is highly unusual. In order to send transactions on-chain, they have to be signed. And all wallet apps should show you a detailed summary of the transaction before asking you to sign it.
For most native Cardano wallet apps, it is also usual that they do not even keep the keys decrypted in memory, but ask you for every single transaction to provide the spending password to decrypt them to sign this specific transaction and nothing else.
If Exodus really keeps the keys decrypted and uses them to send to an address that you never requested to be sent to that is very disturbing. I could not find any other reports about that happening.
Itâs an app, but it was all a little different. I transferred assets to my trust and they wrote to me that your transaction was blocked on suspicion that I was transferring not to my wallet, but to the wallet of scammers and that my assets were transferred to a reserve account and blocked at the risk of AML. And in order to unlock it, you need to replenish exodus again for the same amount with the same coin and from the same exchange
Yeah, you wrote exactly the same text in your original message and itâs not at all clear to me:
Was it a pop-up in Exodus? Was it an e-mail from Exodus? Or from Trust? Did it come immediately when you signed the transaction from Exodus to Trust? Or just with a delay?
It makes no sense at all and especially the âreplenishâ part very much sounds like a scam.
After signing, I received a pop-up window that I need to contact the manager, I contacted him and he told me everything, but the most interesting thing is that in the transaction history this transaction was successful and the coins were transferred to a wallet unknown to me
That doesnât sound right at all, honestly.
Chances are very high that that was not an Exodus âmanagerâ, but a scammer.
No idea if it was a fake Exodus app in the first place (I did not find any in Appleâs app store at the moment, but there could totally have been previously) or if they somehow manage to hook into a legitimate Exodus app.
But there is virtually no way, a wallet app monitors transactions live, blocks them, connects you to a âmanagerâ, and then transfers your funds somewhere else. That just doesnât happen.
There is a wallet in the apple store, tell me, can I do something about it?
I donât speak Russian, but it looks like the correct app.
Shouldnât have such a pop-up and shouldnât move your assets anywhere you havenât approved.
So, my guess would be that something else on your device managed to hook into it.
You can only try to get Exodus support to look into it, find out what happened there, and prevent it in the future.
Their support page on what to do in such cases actually looks quite reasonable: https://www.exodus.com/support/en/articles/8598870-i-noticed-an-unauthorized-transaction-in-my-exodus-wallet-what-should-i-do-next
And it also honestly states that they wonât refund.
You can try to follow the transactions to the unknown addresses further and maybe identify the centralised exchange where they end up. But chances are usually quite slim to stop transactions or get something back.
Well, tell me more, how can I find out by the address of the wallet to which exchange it belongs?
Keywords. Looks like you were using some kinda scam app, possibly masquerading as a legitimate app. It is a good practice to not search for financial apps on an app store or google type search engines. Go to the official website, X account, or Discord to link to the app. Still, be cautious, especially during a launch or time sensitive event. Thatâs usually when the official sites get âhacked.â