Need help. I was starting up Daedalus wallet and blockchain synchronization was going on. Abruptly wallet closed. When I clicked on the Daedalus shortcut on my windows 10 PC, it shows problem with shortcut ‘The item cardano-laucher.exe’ that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly.
I recently moved 50 % of my ADA holding to Daedalus for testnet staking. What would have happened to the wallet? It got auto deleted?. I have McAfee LiveSafe running with license and up to date virus definitions. So I don’t think the system is compromised. Please help how to restore wallet or find the reason why it happened. I checked recyle bin; exe is not there. Also, exe file cannot be deleted while it is running. So I am not sure what would have happened?
I found the issue. My McAfee LiveSafe quarantined cardano launcher exe. Anyone experienced this issue before? Any suggestions how to restore please?. or Shall I just restore from quarantined items?
I did checksum when I downloaded Daedalus before installing. Wallet was working everyday without any issues but not sure how quarantine happened today?
Resorting from quarantine didn’t work. So I raised a support ticket with IOHK. Suggestion from them was to reinstall and restore wallet which I did now. They also suggested to disable my antivirus during wallet operations. I think it may not be good considering security risks. I just added ‘cardano-launcher.exe’ to my firewall permission list. Hope it will not repeat again.
Not familiar with McAfee but this really isn’t a firewall related issue, there should probably be another list of programs to be ignored. A firewall doesn’t normally quarantine programs, it just stops them communicating.
I am not sure but McAfee has an option to configure which program can access internet for both inbound and outbound. I saw that cardano-node.exe and Daedalus.exe is automatically configured there while we install the wallet but cardano-launcher.exe was missing. I added it. I hope it will work.
Cardano-launcher.exe does not need to access internet (I’m 90% sure). But that wasn’t the problem anyway, was it? Yes McAfee has a firewall function, but your original description of the issue did not suggest the firewall was a factor. There is a function, called different names by different antivirus programs, that monitors programs for suspicious activities, which might include communications, but as I said, firewalls don’t normally quarantine programs. Anyway, I think familiarity with McAfee would be required to take this any further, so I’ll bow out now.
May be you are right. I do not have much knowledge on this area. What I observed was my cardano-launcher.exe was deleted and I could see it in the quarantine area. I hope the problem will not repeat.