All of you have no problems with redeem?
In Korea, 2 people contacted me that there was a problem with redeem.
They have no idea how to solve this problem.
This case can be summarized into the following three cases.
- redeem error
- The owner has already received the reward
- When someone else redeems and intercepts the reward
These people are someone who knows how to redeem very well. (He owned 4 ITN wallets, of which 3 redeemed normally.)
I request that cardano open a redeem reception desk. If that’s difficult, let me know what steps I need to do to fix these people’s problems. They don’t speak English at all. Also, they do not have the ability to submit evidence.