All of you have no problems with redeem?

English Community Technical Support
1

All of you have no problems with redeem?
In Korea, 2 people contacted me that there was a problem with redeem.
They have no idea how to solve this problem.

This case can be summarized into the following three cases.

  1. redeem error
  2. The owner has already received the reward
  3. When someone else redeems and intercepts the reward

These people are someone who knows how to redeem very well. (He owned 4 ITN wallets, of which 3 redeemed normally.)

I request that cardano open a redeem reception desk. If that’s difficult, let me know what steps I need to do to fix these people’s problems. They don’t speak English at all. Also, they do not have the ability to submit evidence.

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2

There are a few people having some issues with redeeming the ITN rewards with Daedalus.

Tell them to try adalite.io .

Cheers
Fabian

3

Thanks, How many more cases like this for others?
How should I proceed with this issue?

4

As @Zyroxa already said, try https://adalite.io

5

The above problem has been resolved. The owner of the wallet had 3 accounts, and this happened because he misunderstood 4 accounts. Your comments were very helpful. Thank you.

6

The above problem has been resolved. The owner of the wallet had 3 accounts, and this happened because he misunderstood 4 accounts. Thank you. And I am very familiar with the functions of adalite.io now.