Is anyone else having issues getting feedback that is actually useful from the IOHK help desk? I’ve submitted two trouble tickets through the Cardano website and on both occasions, it was clear the help desk staff merely read the title of my trouble ticket and mindlessly sent back a link to a common issues page. For context, read the text of my trouble ticket below and tell me if you feel the appropriate response is, “To fix the issue, you may want to cancel the pending transaction from the Transactions tab and try again. Please see the following article on our Support Portal for more information.”
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I submitted an earlier trouble ticket (Reference 79642) regarding two issues, which were not addressed by your earlier response.
1.) I successfully staked the entirety of my balance on 22 December (Reference transaction ID: REDACTED). At some point, the balance in my staking wallet showed zero, and my funds were back in my balance wallet, despite no transaction history showing the funds being sent. I asked how and why the funds were moved without my input, but did not get an answer.
2.) When I attempted to move the funds back to my staking wallet, the transaction kept getting stuck in “Transaction Pending”. Per your help page, I cancelled the transaction and attempted to re-start it over 10 times, but I got the same issue. I also uninstalled/reinstalled the wallet and created a new staking wallet, but neither of these actions fixed the issue.
Now I have a new issue. I deleted the balance wallet and restored it using the recovery phrase. The recovered wallet has the correct transaction history, but shows zero balance. Just to be sure I entered the correct recovery phrase, I restored the wallet a second time and still have the same issue.
Where did my ADA go, and why did it get moved out of my staking wallet without my input or a corresponding transaction history in the first place? I attached logs for your reference.