Cant restore wallet after update

English Community Technical Support
1

I have updated the daedalus wallet and now i cant restore it.
I wrote the twelve word fraises and it went through to the password page. After I wrote my username and password, I got an “error record” message.
Please help me to restore it.
Thank you
Elad

2

What platform is this? LInux, Mac or Windows? Please do not say Android, because there us a fake Daedalus wallet in the App store that will steal your funds.

3

Windows 10

4

Ok, good. You did not fall for a scam.

I have not used WIndows in over 10 years so I am not sure how helpful I can be. However, I am pretty sure that you will need to provide more information about the error than what you have above.

Is if possible for you to provide a screenshot or something? Grab the screenshot with the error message, and then use MS Paint or something to blank out things like your balance or any personal information.

5

I am having the exact same problem

6

sorry but why did you have to restore after the upgrade?

for example i have my wallet on daedalus, and when i do upgrade of daedalus to newer version i dont need to restore.

just only for testing reasons, i would try to install daedalus to new pc or try to restore your wallet to yoroi…
if it works there, then your laptop has unnecessary files from the previous installation

7

for example i have my wallet on daedalus, and when i do upgrade of daedalus to newer version i dont need to restore.
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After the update there was no other choice

8

I cant attach the picture for some reason. It’s size is only 1.5 mb and still it is written that the the file is to big

9

can you please install daedalus on other laptop?
or restore on yoroi for testing reason?

11

tsipou
thank you i have installed yoroi and everything has shown up i will now purchase another laptop just for my crypto thank you again

12

I have deleted the state directory, and than restore it with no problem
thank you all !

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