Daedalus Wallet shows transactions - ADA balance not correct/sync


#1

I have a strange one…all Daedalus blocks are synced and I’m into the wallet on both my PC and laptop.

I have 4 total transactions showing on both the PC and laptop, however the correct coin total is only showing on the laptop.

Pc is only showing 25% of my coins, laptop Daedalus shows all the coins.

100% syned and looking at Daedalus, can someone explain why the desktop is incorrect?


#2

The desktop is out of sync, even though it shows “100%” sync. Exit the wallet and restart the wallet. If that does not work, restart the desktop.

If you check your ADA address on the Cardano Explorer
https://cardanoexplorer.com/
and the transaction shows correctly, this is the gold standard of what is correct. Wallets are merely a window onto the contents of the blockchain, and they frequently have problems keeping up-to-date. Your wallet is connected to a few nodes, and it is common for nodes to fall behind for many reasons (loosing connection with other nodes, poor or intermittent or low capacity internet connection, DDOS attack, etc.)


#3

I have restarted both the wallet and the computer to no avail.

I have even deleted the DB-1.0 file per Daedalus Support request.

It seems like the PC is somehow missing some blocks, however these transactions were completed about 3-4 days ago and they show thousands of confirmations.

The coin balance is correct on the Laptop Daedalus wallet, but not the PC, I am still confused. Any other suggestions?


#4

Save your keys. Backup the wallet. (Since you are able to see the wallet contents on your laptop, I assume you have already backed up and saved the private key/mnemonic.)

Then completely uninstall and download the latest from the download site, and reinstall.


#5

I did back up the keys , deleted the db-1.0 file, deleted Daedalus, then reinstalled Daedalus.

After reinstalling Daedalus the wallet still remembered my wallet and key information after updating the blocks to 100% I am in but the coin total is still incorrect


#6

Ah, wow. You have exhausted my wile.
Likely, the uninstall did not delete the chain data, trying to be clever. I looked on my PC, and could not find where the chain data is stored.


#7

This is troubling in that no one seems to know the fix , even the support
team


#8

Go on the GitHub


and open an issue.

A some point I heard that the team could instrument your wallet to send log data for diag and analysis. I’m not sure if they put these hooks in the wallet, but opening a ticket is a good way to give the problem visibility.


#9

I have opened an issue, but to no avail thus far, does anyone else have a fix they can recommend?


#10

Did you get your issue sorted …my case is that I have 4 transactions on my summary but only 1 is showing on the balance after uninstalling and downloading the new version