Didn't recive ADA sent from Binance to Yoroi Shelly wallet

English Community Technical Support
1

It has been 4 days since I have made a withdraw from Binance to my Shelly wallet.

On the binance side the transaction is confirmed.

I have made a request to the support team of Yoroi wallet two days ago.

No one has contacted me yet.

I checked the TXID and I can see my transaction there but still no ADA in my wallet balance!

Is there some kind of issues going on. In the past I have sent ADA with no problem, funds would arrive in couple of minutes.

This time I have sent my biggest transaction but nothing significantly larget then the previous ones.

Can someone help me? I am a bit worried that I have lost my funds.

TXID is c1b8cc86dd4f8c835755cb2874a5940b0d68ca746cf7d6d9e6240b0467117a28

2

Can you please try to restore your wallet via adalite.io?

It seems like Yoroi has some syncing errors.

3

Yoroi has sync problems. Restore your wallet to another app like Daedalus or adalite.
Check the address you’ve send your ADA at https://cardanoscan.io/ to see if they are there

4

Yes, I have read about sync issues. That can be the problem. I will try to restore the wallet via adalite and let you know.

5

I have restored my wallet via adalite.io and still no ADA sent from binance. Now I am updating Daedalus to see if there will be luck with it. I have checked the adress I have sent ADA to and I can see them under Outputs adress my adress that I have sent to and the amount.

6

But on Binance the transaction has confirmations?

7

The transaction on Binance is completed.

8

perfect now check the address from yoroi on cardanoscan.io:

  • if u see the right balance then the ot means yoroi have sync issues and u can try to re-sync the wallet (settings → wallet → re-sync); anyway have patience
  • if u don’t see the right balance then it means the transaction is delayed and u mist wait more time

PS: as long u used the right address from yoroi and CARDANO NETWORK when u withdrew the funds from Binance … should be fine

9

I have already checked the adress and the balance is much more than I have sent but it seems that it is summed up with other transactions and showing the total balance, But below under Transactions I can find my transaction under Outputs and the balance is correct…

Tried several times to re-sync the Yoroi wallet with no luck. Currently verifiying the blockchain on Daedauls and will see if I will have any luck restoring the wallet funds on there.

I have used the adress from yoroi but I can’t see that adress as used one.
It should be in used adress right?

10

Yeah but if u have sync issues u will not see as used yet… if cardanoscan.io shows u the right balance then it’s fine… should work with daedalus

11

Daedalus has verified the blockchain and the wallet has finished syncing and still no funds!

What can I do to recieve my transaction?

12

Can u share the transaction ID from binance?

13

Withdrawal address is

addr1qye8pdw9pxu0rs84xgt6f3ggmfuqjyqmw6qs4fa54jlgxp8rm8n4le0l93lgtnft9lhaett6srxde3fem87txje9ut2qw40x3r

14

image

15

What does that mean?

16

It means the funds are on address

addr1qye8pdw9pxu0rs84xgt6f3ggmfuqjyqmw6qs4fa54jlgxp8rm8n4le0l93lgtnft9lhaett6srxde3fem87txje9ut2qw40x3r

If u go on daedalus to receive section… do u see the above address? Or any transactions history? Is that address one from yoroi/daedalus wallet?

17

No, I cannot seem to find that adress in Daedauls nor in Yoroi.

I remmeber that I’ve copied that adress from Yoroi recieve. But I cannot find it anywhere.

As you said if it is sync problem than I can’t see it under used adresses but I can’t find it on Daedalus neither.

18

Understood u restored the yoroi wallet since then… did u used the right seed words?

19

Yesterday I have restored the Shelly wallet on Daedalus using mnemonic words.

I see there is this Claim/Transfer function in Yoroi will that help me?

20

The original wallet was made on daedalus or yoroi?