I am having issues with my IOHK Zendesk account: I am no longer able to reply to my own tickets or to mark them as solved. The only thing I can do is to create new tickets, but then I can not interact with them in any way, once they were created. Namely, it is impossible for me to update them or respond to Zendesk requests about those tickets.
I am accessing IOHK Zendesk through https://iohk.zendesk.com.
I already did try to contact Zendesk about this issue, through two separate tickets unsuccessfully: After waiting two days for a response, both tickets got closed without an answer and the issue persists.
I know this is probably not the best place to address this Zendesk issue, but at this point I am running out of options, except try opening a new Zendesk support account, with a new email. Beyond that, I am totally clueless.
Anyway, this looks like a strange issue and I am wondering if anybody went through the same. I would very much appreciate any tip that could point me towards the right direction in order to solve this.