ITN rewards redeem transaction stuck

English Community Technical Support
1

Hi, I stupidly tried to redeem my ITN rewards whilst having delegated my wallet’s balance to a pool. The transaction has been stuck for almost 2 weeks now. I have looked up how to cancel a pending transaction but the https://iohk.zendesk.com/hc/en-us/articles/360038113814-Cancelling-transactions-which-are-pending-for-too-long advised methoddoesn’t seem possible on the mainnet client.

Does anyone know how I can either cancel or resend the rewards transaction? I have tried triggering the ITN reward redeeming again from both Daedalus 2.1 and Yoroi and both now tell me the wallet I’m redeeming is blank. Yet there is a discrepancy that my Daedalus wallet balance shows the balance with the rewards added yet if the same wallet is loaded by Yoroi it doesn’t.

2

I was in the same situation, until Daedalus finally got fully synced, then the cancel option appeared.

3

Im pretty sure you still can’t claim your ITN rewards over Yoroi.

As @RobJF said, let Daedalus sync to 100% and cancle the transaction after that.

If that doesnt work, id recommand using Adalite. Here is a guide how to do so :

1 Like
4

I succeeded in redeeming rewards using Adalite while the Daedalus redeem transaction was pending, no problem.

5

Same as Rob and others, Adalite worked. Don’t sweat the conversion part that paused many neurotypicals who passed finger painting.