Hello, any help would be helpful. I sent 1598 ADA from crypto.com wallet to voyager wallet yesterday 3/11/21 at 16:30 central time. I have yet to receive my ADA I have emailed both companies but I receive bot responses so far from both. Is there anyway that it just hasn’t made it to my wallet or a way to get them back? I do t know how to read the explorer or cardano scan. Thanks
Using the ADA address you supplied, I see this amount, so your ADA is not “lost” - however, if you cannot see it on your destination wallet (Voyager), that would definitely be a Voyager support question. Give Voyager support this same transaction hash, and they should be able to help you.
Thank you. I will open another invoice with them and supply the transaction hash. Why would the cardano not automatically go into my wallet? Does voyager have to approve the transaction or do something on their part?
Thanks. Yes, the Ada still has not made it over since I last checked. I will send the screenshot. It’s so frustrating that you cannot talk to an actual human when these things happen. Thank you for the help.
Hi , I have the same problem I sent Cardano from crypto.com to Voyager from more than 7 weeks ago and I never received on my Voyager wallet . The address is right and the transaction done successfully.
I created a ticket in voyager but no costumer service to reply.
Can you telling me. What are you did to solve this problem ?