macOS Sierra - Update wallet to version 1.1.0.408 failed - clean install also failed


#1

Hello!

I got the update wallet message and proceeded to update the wallet… i got install failed and after that i am stuck at “Connecting to network”. I re-downloaded the pkg file from website and did a clean install ( after deleting the old Daedalus in Applications and removing the Daedalus folder in Application Support.

Please find log file below - please help as i have no access to wallet & coins

Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: @(#)PROGRAM:Install  PROJECT:Install-1000
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: @(#)PROGRAM:Installer  PROJECT:Installer-909
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: Hardware: MacBookPro11,3 @ 2.30 GHz (x 8), 16384 MB RAM
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: Running OS Build: Mac OS X 10.12.6 (16G1212)
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: Env: TMPDIR=/var/folders/w9/xcjvv6n923z6098ws4cr72_c0000gn/T/
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x0
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: Env: SHELL=/bin/zsh
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: Env: HOME=/Users/michaeljoser
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.GyLNGWYtEt/Render
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.xQjWjMWrb4/Listeners
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: Env: LOGNAME=michaeljoser
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: Env: XPC_SERVICE_NAME=com.apple.installer.7124
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: Env: USER=michaeljoser
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: Env: XPC_FLAGS=0x0
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]:   Installation Log
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: Opened from: /Users/michaeljoser/Downloads/Daedalus-installer-1.1.0.408.1.pkg
Mar 11 23:48:09 Michaels-MacBook-Pro Installer[1693]: Product archive /Users/michaeljoser/Downloads/Daedalus-installer-1.1.0.408.1.pkg trustLevel=202
Mar 11 23:48:11 Michaels-MacBook-Pro Installer[1693]: InstallerStatusNotifications plugin loaded
Mar 11 23:48:12 Michaels-MacBook-Pro Installer[1693]: ================================================================================
Mar 11 23:48:12 Michaels-MacBook-Pro Installer[1693]: User picked Standard Install
Mar 11 23:48:12 Michaels-MacBook-Pro Installer[1693]: Choices selected for installation:
Mar 11 23:48:12 Michaels-MacBook-Pro Installer[1693]: 	Upgrade: ""
Mar 11 23:48:12 Michaels-MacBook-Pro Installer[1693]: 	Upgrade: "(null)"
Mar 11 23:48:12 Michaels-MacBook-Pro Installer[1693]: 		Daedalus-installer-1.1.0.408.1.pkg#temp.pkg : org.daedalus.pkg : 0
Mar 11 23:48:12 Michaels-MacBook-Pro Installer[1693]: ================================================================================
Mar 11 23:48:12 Michaels-MacBook-Pro Installer[1693]: It took 0.00 seconds to summarize the package selections.
Mar 11 23:48:12 Michaels-MacBook-Pro Installer[1693]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
Mar 11 23:48:12 Michaels-MacBook-Pro Installer[1693]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Users/michaeljoser/Downloads/Daedalus-installer-1.1.0.408.1.pkg#temp.pkg
Mar 11 23:48:12 Michaels-MacBook-Pro Installer[1693]: Set authorization level to root for session
Mar 11 23:48:15 Michaels-MacBook-Pro Installer[1693]: Administrator authorization granted.
Mar 11 23:48:15 Michaels-MacBook-Pro Installer[1693]: Will use PK session
Mar 11 23:48:15 Michaels-MacBook-Pro Installer[1693]: Using authorization level of root for IFPKInstallElement
Mar 11 23:48:15 Michaels-MacBook-Pro Installer[1693]: Starting installation:
Mar 11 23:48:15 Michaels-MacBook-Pro Installer[1693]: Configuring volume "Macintosh HD"
Mar 11 23:48:15 Michaels-MacBook-Pro Installer[1693]: Preparing disk for local booted install.
Mar 11 23:48:15 Michaels-MacBook-Pro Installer[1693]: Free space on "Macintosh HD": 345.12 GB (345123598336 bytes).
Mar 11 23:48:15 Michaels-MacBook-Pro Installer[1693]: Create temporary directory "/var/folders/w9/xcjvv6n923z6098ws4cr72_c0000gn/T//Install.1693hawMio"
Mar 11 23:48:15 Michaels-MacBook-Pro Installer[1693]: IFPKInstallElement (1 packages)
Mar 11 23:48:15 Michaels-MacBook-Pro installd[308]: PackageKit: Adding client PKInstallDaemonClient pid=1693, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Mar 11 23:48:15 Michaels-MacBook-Pro Installer[1693]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
Mar 11 23:48:15 Michaels-MacBook-Pro installd[308]: PackageKit: ----- Begin install -----
Mar 11 23:48:15 Michaels-MacBook-Pro installd[308]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
Mar 11 23:48:15 Michaels-MacBook-Pro installd[308]: PackageKit: packages=(
       "PKLeopardPackage <file://localhost/Users/michaeljoser/Downloads/Daedalus-installer-1.1.0.408.1.pkg#temp.pkg>"
   )
Mar 11 23:48:15 Michaels-MacBook-Pro installd[308]: PackageKit: Session UUID file exists - will not overwrite /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/57BA711B-7706-4410-9B70-3E41ADD004E6.activeSandbox
Mar 11 23:48:15 Michaels-MacBook-Pro installd[308]: PackageKit: Extracting file://localhost/Users/michaeljoser/Downloads/Daedalus-installer-1.1.0.408.1.pkg#temp.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/57BA711B-7706-4410-9B70-3E41ADD004E6.activeSandbox/Root/Applications, uid=0)
Mar 11 23:48:17 Michaels-MacBook-Pro installd[308]: PackageKit: prevent user idle system sleep
Mar 11 23:48:17 Michaels-MacBook-Pro installd[308]: PackageKit: suspending backupd
Mar 11 23:48:17 Michaels-MacBook-Pro installd[308]: PackageKit: Applications/Daedalus.app relocated to Applications/Wallets/Daedalus_old.app
Mar 11 23:48:17 Michaels-MacBook-Pro installd[308]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/57BA711B-7706-4410-9B70-3E41ADD004E6.sandboxTrash for sandbox /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/57BA711B-7706-4410-9B70-3E41ADD004E6.activeSandbox
Mar 11 23:48:17 Michaels-MacBook-Pro install_monitor[1698]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Mar 11 23:48:17 Michaels-MacBook-Pro installd[308]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/57BA711B-7706-4410-9B70-3E41ADD004E6.activeSandbox/Root (1 items) to /
Mar 11 23:48:17 Michaels-MacBook-Pro installd[308]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.HBbUdX/Scripts/org.daedalus.pkg.fSsoQK
Mar 11 23:48:18 Michaels-MacBook-Pro installd[308]: ./postinstall: /tmp/PKInstallSandbox.HBbUdX/Scripts/org.daedalus.pkg.fSsoQK/postinstall: line 12: cd: /Applications/Daedalus.app/Contents/MacOS/: No such file or directory
Mar 11 23:48:18 Michaels-MacBook-Pro installd[308]: ./postinstall: bash: ./build-certificates-unix.sh: No such file or directory
Mar 11 23:48:18 Michaels-MacBook-Pro install_monitor[1698]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Mar 11 23:48:19 Michaels-MacBook-Pro installd[308]: PackageKit: releasing backupd
Mar 11 23:48:19 Michaels-MacBook-Pro installd[308]: PackageKit: allow user idle system sleep
Mar 11 23:48:19 Michaels-MacBook-Pro installd[308]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Daedalus-installer-1.1.0.408.1.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Users/michaeljoser/Downloads/Daedalus-installer-1.1.0.408.1.pkg#temp.pkg, PKInstallPackageIdentifier=org.daedalus.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “Daedalus-installer-1.1.0.408.1.pkg”.} {
       NSFilePath = "./postinstall";
       NSLocalizedDescription = "An error occurred while running scripts from the package \U201cDaedalus-installer-1.1.0.408.1.pkg\U201d.";
       NSURL = "file://localhost/Users/michaeljoser/Downloads/Daedalus-installer-1.1.0.408.1.pkg#temp.pkg";
       PKInstallPackageIdentifier = "org.daedalus.pkg";
   }
Mar 11 23:48:19 Michaels-MacBook-Pro installd[308]: PackageKit: Running idle tasks
Mar 11 23:48:19 Michaels-MacBook-Pro Installer[1693]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Daedalus-installer-1.1.0.408.1.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Users/michaeljoser/Downloads/Daedalus-installer-1.1.0.408.1.pkg#temp.pkg, PKInstallPackageIdentifier=org.daedalus.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “Daedalus-installer-1.1.0.408.1.pkg”.}
Mar 11 23:48:19 Michaels-MacBook-Pro installd[308]: PackageKit: Removing client PKInstallDaemonClient pid=1693, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Mar 11 23:48:19 Michaels-MacBook-Pro installd[308]: PackageKit: Done with sandbox removals
Mar 11 23:48:19 Michaels-MacBook-Pro Installer[1693]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Mar 11 23:48:19 Michaels-MacBook-Pro Installer[1693]: IFDInstallController 1E290 state = 8
Mar 11 23:48:19 Michaels-MacBook-Pro Installer[1693]: Displaying 'Install Failed' UI.
Mar 11 23:48:19 Michaels-MacBook-Pro Installer[1693]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.


#2

I’m sorry but this is not the place to post log files, this is Community Technical Support, we’re just ordinary users like you. If you haven’t already, you should contact official support.


#3

Although this solution is for Windows, you might try it on Mac OS; Create a new user administrator. Possible Solution for Windows 7/8.1/10 users having trouble with Daedalus