Need help!

I am trying to redeem my certificate on daedlaus and it does not work. I tried two ways.
1- download certificates from “decrypt ADA certificate” application and downloaded the PDF in “.pdf” ver. But PDF does not open and it is also not compatible with Daedlaus.
2- now, i tried to download "cert.pdf.enc’ file and dropped to Daedlaus. Now it is read but where do I get the 9 phrases? I looked over my email but there were no 9 phrases.

CAN SOMEONE HELP ME ON THIS?

Same problem(