Hi everyone
I’m hoping someonecan help as I can’t access a portion of my ada
Basically in the middle of December I tried to access my wallet to find it was stalling on “connecting to network "
I decided to uninstall and reinstall the newer version .It automatically opened up to my wallet without the need for a password but to my horror my balance was " 0” but my summary showing my transactions.
i decided to send further funds from an exchange to my wallet thinking they would sync together but only now showing in balance are the exchange sent fund
I have contacted the IOHK team who asked for my log and old log within the deadalus file …last time I have heard from them was 26 December and I have sent several Emails but to no avail
Can anyone help as I’m in Limbo
Win:
Type %appdata% on the explorer’s address bar
Open Daedalus folder
Delete the content of DB-1.0
So the sync process starts from the start
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I delete all of this ?
If so do I then just load the wallet ?
I’ve deleted everything…blocks (see above)is remaining and is taking forever to delete…is this normal?
Not really, but if you are running multiple apps then it could be.
I notice you have a virus scanner running, did you exempt Daedalus wallet?
How to Add a Trusted Application in McAfee
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Open the VirusScan Console and click “On-Access Scanner” from the task list.
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Click “Properties” and then “Exclusions” from the side panel.
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Click “Exclude by File Name/Location” and enter the exact location of the file. Alternatively, browse to its location and click “OK.”
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Adjust the remaining options if necessary. For example, click “On Read” to exclude the application when it’s accessed and “On Write” to exclude it only while being written to disk.
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Click “OK” to activate the changes.
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No I didn’t exempt …that virus scanner is obsolete as it came with the computer for a trial…tried to uninstall 
II have now uninstalled/reinstalled and off the last several minutes have viewed the above (although I see now that it’s syncing )
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@Emerald1978 syncing should take you a few hours, just keep the program running until it finish.
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It has fully synced but the balance has not returned to normal
It’s these two transactions which are not synced in my balance
I have tried deleting the db 1.0 again and this is what I see …static 
