Only goes to my point. You’ve provided all of these links to radiowaves, 60’s style videos, etc., etc. I don’t think that would make a great sales pitch for adoption to the rest of the world or someone in Africa.
Q: I’m interested in crypto.
A: Well Gramps to be honest, you might not even be around here in 10 years. keep using cash.
Q: I’m not very proficient on the Internet. I always need help and always fall for phishing schemes. What can I do? Who can help me?
A: The internet has been around for years. Adoption is high. What have you done to understand crypto? how many videos have you seen? Podcasts? You’ve barely dipped a pinky Gramps. you’re not a futurist. Go back to playing bridge and using cash. This isn’t for you. You see Gramps, this is dejavu to me. That’s why I can deflect all of your questions. You just need to put all of your savings into this right now. I know I sound like a con-man but just do it. The government is going down. The dollar is going to be useless and the sky is falling whether or not you believe it. If you don’t do it, you’re just closed minded Gramps.
Q: I live in a rural area. How do I connect to get transactions my friend sent me 1000 Ada?
A: Well you’ll need to buy this radio wave transmitter and receiver. It’s only $300.00 USD. You’ll need an outlet or battery supply as well. It’s not waterproof so use it indoors or don’t expose it to wet weather.
Q: I’m using Android and there are many wallets that people create in the Play store. If I download and load my funds to this how can I get my money back?
A: You can’t.
Q: I made a payment through a smart contract and would like to contest the terms of the contract. How do I do that?
A: If a dispute process is not included in the contract, you cannot contest the outcome.
Q: A bug was found in the software and someone exploited it and stole everything I have. How can I get my money back?
A: You can’t. And you can’t sue us because this software is given away free without warranty. You’re basically SOL.
Q: I lost and forgot my seed. My back up is gone because my house burned down and I didn’t put it in a bank safe deposit box because I am one of the many unbanked. How can I get my life savings back?
A: You can’t. We’re sorry. You’re broke and have to start over again.
And in closing, your reply illustrates one of the major problems with crypto as a whole. How is a customer going to feel about using crypto if your argument, description, or explanation is not persuasive? How are they going to feel about using crypto if “You really dont care…” when you are an Ambassador and representative of the coin? You have something vested but its not enough to get you to answer question after question instead of referring a person to a link, you tube video, forum post etc., etc. Customer Service is an industry itself and that service economy is what drives people to a bank to have fees reversed, to reset a password for the 20th time, hearing the occasional customer vent about their product, a check that should have been deposited or cashed, a payment waiting to clear, fees being charged, and the list goes on. The community has some vested interest but most people also have regular jobs and post between them, right? Right.
Face it. Whether you like it or not, we currently live in a service economy. Service matters. I can see th shift away from this as automation moves in, but most people still appreciate human interaction, collaborative problem solving, and lastly good service. Whether thats from a server at dinner, eating tired changed, buying shoes, going to the dentist, or almost anything else, thats what we pay for. Where would all of the “millions” of crypto users go to have service or questions answered? If you say robo call, forum, blog, YouTube, or anything like, for now that will be a failure. People get fed up with being routed through phone dialers, automated responses and the likes. The service experience will be terrible and impact adoption. if word gets out about negative experiences, and it will, no one will adopt. Why do you think Yelp Rating, Rotten Tomatoes (to a degree), Apple’s App Store ratings and all of the other ratings you see around matter so much?
Sure Amazon has an automated store and is developing more…but guess what? They have a return policy. You can get your money back. If someone steals a package from your front door, you can get your money back. That’s why people use it. And for the most part people are honest about it. How are you going to explain to someone who has lost their life savings because there was a keylogger on their computer, ransomware, the forgot their account number/password (i.e., Seed), their seed was lost some other way (house burned down, flood, etc.,) and because of that, there is no way to get their money back. telling them it was their responsibility will drive them to the very service you’re trying to compete against.
People dont store money in mattresses anymore because a bank is a safe haven. They tell you, if your house burns down, dont worry your money is safe with us. If someone steals your card and uses all of your money, dont worry, we will investigate and we have you covered. If you forget your account number, dont worry, your money is safe with us, lets get your identification and then we can provide you with your account number. Lost your ATM card or it was rendered unusable? Don’t worry about it another is on the way in 3 days and its free (not like a new hardware wallet). There was an unauthorized transaction you say? Don’t worry, we’ll dispute it and credit your account.
Banks are successful because people dont want the responsibility to have access to everything they own so that they can lose it all. Maybe there are a few but those people in many instances cant deposit it in a bank anyway. Who might that be? Many a drug kingpin, traffickers, people wanting to send money where sanctions are in place, and the list goes on. I mean seriously, if you want to be responsible for all of your money right now, why not just get cash all the time and not use a bank or any of the services they provide?
People want service. People need service. Not everyone wants the responsibility and risk of having all of their money on a computer or the cloud. Not everyone wants all that risk. People for the most part do not want the assumed risk after they worked so hard to earn the money they have. Confidence in the system, and yes that means Government and Fed, is what makes it successful. Trying to make that fail is like trying to have everyone lose faith in that system and crypto alone isn’t going to do that. There is too much at stake for anyone, especially those at the top, to allow it to fail.
doesn’t use crypto, grandma uses checks
