Upgraded from Byron to Shelley. Transfered tokens now accounts not showing when i log in

Hi I upgraded from Byron to Shelley with no problem. Transfered tokens accross. Now when i try to log in there is no account showing up. I have tried to restore from seed phrase with no luck.It just come up with error. I am wondering if it is because i am unable to uninstall existing wallet before trying to recover via seed.Problem is i cant see old account to uninstall it! bit nervous any help appreciated.
Regards David

Hello,

What wallet are u using?
When did u moved ur ADA from byron to shelley?
Are u using a HW wallet?

Cheers,

Thanks for your reply.
I am using the 3.2.0 and transfered them two days ago. I did not set up the shelley wallet with a HW wallet. Cant remeber if i used hardware wallet three years ago when i first set up Byron wallet though.

Ok, so 2 days ago u creat a shelleh wallet and moved ur ADA from byron to shelley, and ur ADA were available on Shelley wallet right?

And now? U can’t access ur wallet? What is the message error?

Yes the ADA were available in the shelley wallet.

After entering in my 24 word seed phrase i created an account name then password. When i click to progress it just comes up with “error has occured”

Do u have the seed words(24) for shelley wallet?

Yes. I have entered them trying to restore the wallet but i think i need to cancel the existing wallet before trying to restore. This is where i am having trouble.

Ok, before that; install chrome yoroi extension and try to restore your wallet;

Go to add wallet shelley - restore wallet and check if ur ADA are available in the wallet

Ok Will do.

Thanks

Just completed that and the ADA are showing up. Thankyou so much for your help it has made my day so much better. Again…Thankyou!!
Regards David

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Ok you are welcome, if u are thinking to delegate u can support my project… it is for children education

Cheers

No worries at all. I have not delegated before so will check it out. Thanks

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Ok, thx! Now that u know ur ada are in the wallet and ur seed is ok, u can delete ur wallet from daedalus and try to restore it again