Upgraded from Byron to Shelley. Transfered tokens now accounts not showing when i log in

English Community Technical Support
1

Hi I upgraded from Byron to Shelley with no problem. Transfered tokens accross. Now when i try to log in there is no account showing up. I have tried to restore from seed phrase with no luck.It just come up with error. I am wondering if it is because i am unable to uninstall existing wallet before trying to recover via seed.Problem is i cant see old account to uninstall it! bit nervous any help appreciated.
Regards David

2

Hello,

What wallet are u using?
When did u moved ur ADA from byron to shelley?
Are u using a HW wallet?

Cheers,

3

Thanks for your reply.
I am using the 3.2.0 and transfered them two days ago. I did not set up the shelley wallet with a HW wallet. Cant remeber if i used hardware wallet three years ago when i first set up Byron wallet though.

4

Ok, so 2 days ago u creat a shelleh wallet and moved ur ADA from byron to shelley, and ur ADA were available on Shelley wallet right?

And now? U can’t access ur wallet? What is the message error?

5

Yes the ADA were available in the shelley wallet.

After entering in my 24 word seed phrase i created an account name then password. When i click to progress it just comes up with “error has occured”

6

Do u have the seed words(24) for shelley wallet?

7

Yes. I have entered them trying to restore the wallet but i think i need to cancel the existing wallet before trying to restore. This is where i am having trouble.

8

Ok, before that; install chrome yoroi extension and try to restore your wallet;

Go to add wallet shelley - restore wallet and check if ur ADA are available in the wallet

9

Ok Will do.

Thanks

10

Just completed that and the ADA are showing up. Thankyou so much for your help it has made my day so much better. Again…Thankyou!!
Regards David

1 Like
11

Ok you are welcome, if u are thinking to delegate u can support my project… it is for children education

Cheers

12

No worries at all. I have not delegated before so will check it out. Thanks

1 Like
13

Ok, thx! Now that u know ur ada are in the wallet and ur seed is ok, u can delete ur wallet from daedalus and try to restore it again

14

Hello Alex, I have a similar but a bit different problem. I use Yoroi connected to my Ledge Nano S, when I connected today I followed the steps that were prompted in Yoroi and validated through my Ledger Nano S . After the upgrade from my Byron-era wallet to Shelley, I see my balance transferred from the Byron wallet but I do not understand where it went and how to get my Yoroi wallet this new address.
Can you help ?

15

Hmm try to connect the ledger on adalite.io and tell me if there can u see the funds on shelley wallet

PS: I think now on yoroi u should click on add wallet → connect ledger and it should show u the shelley wallet

16

Hello Alex I did the add wallet and it did appear! So problem resolved. I have one extra question, I always use my Nano S, when would I need the recovery phrase (I lost it:( )?

17

Hmm , are u talking about the seed words for ledger device (24 words)? If yes u will need to bkp the ledger seed words which u will use it when u will change/restore the ledger device (not cardano wallet)

DO NOT LOSE IT!!!