Byron wallet restored with 0 balance

This is the balance?

correct that is one of two transactions…

And u sent ADA to daedalus? Have u been able to see the funds at that time in daedalus?

yes, funds were in daedalus…

And did u formated/replaced the pc?

i restored on a new laptop… old one is broken…

What is broken? The hdd is broken? And when did u restored on the new laptop?

I will contact the support team… something is weird for me looking to this transaction

But also do u have the address where the ada were sent from the exchange?

the screen is cracked, unreadable… maybe someone knowledgeable could salvage the hard drive, not sure… restored the wallet for first time last week… i contacted support but havenĀ“t gotten a response for a week… i do have the transaction history from exchange…

what exactly is weird about the transaction?

Man, if the hdd is fine then u will be able to recover the secret.key

it is a laptop or a desktop? Did u tried to connect to tv via hdmi …?or to another monitor

man, how could i not think of that? but would not be able to remember any passwords…

The spending password do u mean? Share the address from the exchange

thanks for your help Alexd1985, was able to recover secret.key file and restore wallet with balance… but have lost a good amount of trust in the project… how can you not have access to your ada with the correct recovery phrase and then have IOHK not address the issue…

I don’t know what to say, there are thousands of holders which are using daedalus, including me, and I never had issues; trust me if there was an issue they couldn’t hide it

Don’t lose the trust, it’s the best project!!! now u need to create a new shelley wallet (bkp the 24 seed words) and send 10 ADA from byron to shelley wallet; then delete the shelley wallet and restore again… if u see the 10ADA (meaning the seed words is fine) then move all amount and start delegating for 5% rewards (per year)

Glade I was usefull; cheers!

PS: stay away from scams! Do not keep the seed words on your pc! And keep in mind that :

  • there are NO giveaways (all are scams)
  • there is no daedalus for mobile (scam)

unfortunately I do not remember spending password… is there any solution for this?

you didn’t bkped the spending password?

bkped? i was under the assumption that as long as i have the recovery phrase i can restore wallet and reset password.

understand, but I thought could be a chance to find it somewhere

do you think anything can be done here? still no response from IOHK as well…

for the moment no, relax and try as many password u remember, there is no limit for trying